General information for your transfer

A) Bookings:
Usually bookings have to be made at least 48 hours before the date and time of the transfer. If the customer wishes to book a transfer within the next 48 hours, he has to contact Transferbus in oder to check availability. Transferbus reserves the right to reject bookings which are made within less than 48 hours before the date and time of the transfer.
The main passenger has to have unlimited legal capacity when the transfer takes place.

B) Payment methods:
Every transfer has to be prepaid. The standard payment method is via credit or debit card (Mastercard, Visa, Visa electron, Maestro). To make the online payment as safe as possible, you will need beside the information on the card, your Mastercard Securecode or Verified by Visa password. This additional information enables an even safer online purchase as it is a password which is only known by you and your credit card institute. Futhermore we will be offering payment by Paypal in the near future.

C) Booking confirmation:
The booking confirmation will be sent via email.

D) Changes:
Changes have to be made in writing to info@transferbus.com at least 48 hours before the date of travel (subject to availability). Transferbus reserves the right to reject any changes that reach Transferbus within less than 24 hours before the date of travel.

E) Cancellations:
Cancellations have to be made in writing to info@transferbus.com. If the customers cancels at least 48 hours before the date of the transfer, 100% of the amount of the transfer will be refunded. If the cancellation reaches Transferbus between 24 and 48 hours before the date of the transfer, Transferbus offers a credit note of 50% of the amount of the transfer, which can be used for another booking within 12 months from the date of the cancelled transfer. Cancellations within 24 hours before the date of the transfer can not be accepted because of insufficient time to change next day's schedule and therefore avoid loss. Hence no refund will be effected.

F) Pickup at an airport:
The driver will be waiting for the customer in the arrivals hall with a sign with the customer's name on it, from aprox. 15 - 20 minutes after the official landing time, so that the customer has enough time to collect his luggage and make his way to the arrivals hall. Early arrivals will be considered if possible. If the flight arrives late the driver will wait for the customer without extra charges. However the customer is asked to inform Transferbus as soon as he knows about the delay.
If the customer can not be located within aprox. 50 minutes after the offical landing time and if until this time no telephone contact has been made to Transferbus, Transferbus will try to contact the customer on the mobile phone number which has been provided when making the booking. If contacting the customer is not possible because of not having provided a mobile phone number, the phone being switched off, the phone not having reception, only the voicemail answering etc. and the customer takes the decision to for example make his own transfer arrangements, he may lose his right for the booked service, reimbursement of eventually ocurred additional costs, compensation etc. In doubt of the customer having called Transferbus or Transferbus having tried to contact the customer, the records of Transferbus' telephone provider will be sufficient proof.

G) Pickup at a different place:
The driver will be waiting for the customer at the time and place stated in the booking. The customer shall be waiting in front of the building with his luggage prepared. If the vehicle can not park in front of the building the customer is obligated to provide an alternative pickup point. Certainly the driver always tries to arrive at the stated time, however unforeseen circumstances like traffic jams, accidents, road works etc. may lead to a small delay. Therefore Transferbus asks the customer to calculate with 5-10 minutes of courtesy from the stated pickup time.
Transferbus strongly recommends to choose a generous pickup time in order to arrive at the airport at least two hours before the departure time. If the customer insists upon a pickup time later than the recommended one, the customer takes this decision on his own risk and neither Transferbus nor the supplier can be held responsilbe for any delays, missed flights etc. With refusing to accept the recommended pickup time, the customer looses his right for reimbursement of eventually ocurred additional costs, compensation etc.
If the customer can not be located until the waiting time specified under H) and if until this time no telephone contact has been made to Transferbus, Transferbus will try to contact the customer on the mobile phone number which has been provided when making the booking. If contacting the customer is not possible because of not having provided a mobile phone number, the phone being switched off, the phone not having reception, only the voicemail answering etc. the customer may lose his right for the booked service, reimbursement of eventually ocurred additional costs, compensation etc. In doubt of the customer having called Transferbus or Transferbus having tried to contact the customer, the records of Transferbus' telephone provider will be sufficient proof.

H) Waiting times:
- At airports until max. 60 minutes from the official landing time
- At train stations or similar until max. 30 minutes from the pickup time indicated in the booking
- At hotels or similar, private addresses or similar or at any other place not mentioned before until max. 10 minutes from the pickup time indicated in the booking
If the waiting times have been completed without the appearance of the customer, the transfer is considered as completed and the customer has no right for the booked service, reimbursement of eventually ocurred additional costs, compensation etc.

I) Luggage:
The price includes one normal sized suitcase (max. 20kg) and one piece of hand luggage (handbags, small bagpacks etc.) per person. Hand luggage has to be transported inside the car. Carry-ons like i.e. allowed to take into the cabin with Ryanair (10kg) are considered as normal suitcases which have to be transported in the trunk of the car. With respect to the taxis of 4 seats, the number of permitted suitcased is restricted to two large suitcases or three normal sized suitcases. The customer shall keep in mind the number of suitcases when making the booking. If the number of suitcases exceeds the number of permitted suitcases per vehicle, indicated in step 2 of the booking process, Transferbus can not be held responsable if luggage does not fit into the booked vehicle.
Transferbus has to be informed about any extra luggage like wheelchairs, strollers, bicycles etc. when making the booking. If the customer refuses to do so, Transferbus can not be held responsable if items do not fit into the booked vehicle.

J) Vehicles:
With the finalisation of the booking the customer accepts the transfer beeing performed with any suitable vehicle with respect to the number of passengers and luggage indicated in the reservation. Transferbus can not guarantee a certain type of vehicle because of for example possible last minute changes in the schedule, vehicle substitutions etc.
The customer is obligated to inform Transferbus if he is travelling with minors. Transferbus always intents to provide baby / child seats if added in step 4 of the booking process. However in rare occasions, for example because of possible last minute changes in the schedule, vehicle substitutions etc. it may happen that the seats can not be provided. If the customer wishes to be sure to not run the risk of not having a baby / child seat, Transferbus recommends to bring their own seat.
Furthermore Transferbus informs that smoking and the consume of alcohol or any other drugs is strictly forbidden in the vehicles. Tranferbus and the supplier reserve the right to refuse transportation to passengers under the influence of alcohol or any other drugs.

K) Extra stops:
Every stop the custumer wishes besides one pickup and one drop off (i.e. to pick up keys, second pickup / drop off, pickup / drop off at two different terminals at the same airport etc.) has to be indicated in the booking and accepted by Transferbus before the transfer takes place. Furthermore to every extra stop applies an extra cost. The amount may varify depending on the zone / city and type of vehicle. Transferbus and the supplier reserve the right to reject extra stops which have not been indicated in the booking and accepted by Transferbus before the transfer takes place.